Privacy Policy

We are TR Shop, and we sell everyday essentials and 3D-printed products in India through trshop.in, the TR Shop app, and the TR Shop Admin app used by our own staff. This policy explains how we handle personal data under India’s Digital Personal Data Protection Act, 2023. Questions go to support@trshop.in.

• Account: your name, email, phone number and password (stored only as a one-way hash).
• Orders: delivery addresses, what you bought, order and return history, and messages you send our support team.
• Payments: you pay on Razorpay’s page. We never see or store card, UPI or bank details; we keep the payment reference, method and status.
• App notifications: if you allow them, a push token for your phone, so we can tell you about your order (or, for staff, about new orders, returns and stock).
• Back-in-stock requests: if you ask us to tell you when a sold-out item is back, your email and which item, so we can send that one email.
• Crash reports: when an app crashes, technical details (device model, app version, what went wrong) without your name, email or other personal data.
• Visits: to count how many people visit the shop, the website and the TR Shop app each send us a random id once a day. The id is made up on your device, kept in your browser’s storage or in the app, and tells us nothing about who you are. We store only the id and when it first visited that day: no IP address, device, browser or location. The website sends nothing when your browser asks not to be tracked (Do Not Track or Global Privacy Control). Clearing your browser’s storage or reinstalling the app gives you a new id.

Staff using TR Shop Admin also share their name and work email, and the product photos they choose to upload. The camera is used only to scan labels and take product photos; scanned codes are looked up and not stored. Face ID or fingerprint unlock happens on the phone; we never receive it. Recent searches stay on the phone and are cleared on sign-out.

• To run your account, take payment, and deliver your order.
• To handle cancellations, returns, refunds and support requests.
• To send order updates by email and, if you allow it, push.
• To keep the shop secure and fix problems.
• To send offers only if you opt in. You can opt out at any time.

We never sell personal data. We share only what each needs:

• Razorpay, to process payments and refunds.
• Delivery partners, your name, address and phone, to deliver your parcel.
• Email and notification services (including Apple and Google push), to send you messages.
• Hosting and crash-reporting providers, who store data on our behalf.
• Authorities, when the law requires it.

We use only what the shop needs to work: a secure cookie that keeps you signed in, and your browser’s storage for your cart, a signed-in hint and the random id that counts visits. There are no advertising or cross-site tracking cookies. The apps keep similar data on the phone, with the sign-in token in the phone’s secure keychain.

We keep your account while you use it. Order and payment records are kept for as long as tax and accounting law requires, even after an account is deleted. Push tokens are removed when you sign out or uninstall the app. Visit counts are deleted after two years. A request to tell you when an item is back is deleted 30 days after we send that email, or after six months if the item doesn’t come back.

You can see and correct your details in your account, and ask us for a copy of your data. You can delete your account yourself, under Account → Settings → Delete account, in the TR Shop app or on trshop.in. You confirm it’s you with your password, or by signing in again with Google (in the app or on the website) or Apple (in the iPhone app). You can also ask us by writing to support@trshop.in. Deleting removes your name, contact details and addresses; orders stay, without them, as the law requires.

Staff accounts are managed by the store: ask your store manager, or write to support@trshop.in.

Data travels over HTTPS. Passwords are hashed, staff access is limited by role, and the admin app can be locked with Face ID, fingerprint or the phone’s passcode.

The shop is for adults. We don’t knowingly collect data from anyone under 18; if you think a child has given us data, write to support@trshop.in and we will delete it.

For a question or complaint about your data, write to our Grievance Officer:

support@trshop.in

We acknowledge a complaint within 48 hours and resolve it within one month of receiving it. If this policy changes, we update the date above. See also our Terms of Use.